Defining technical deployment success criteria that are disconnected from the business that the solution aims to serve is all too common. Inarguably, an over-pivot on tangible, short term benefits happens in most projects. As costly audio conferencing contracts are scheduled for termination, has a transition plan been fully communicated to end users, including new or different functionality, with sufficient awareness and the right readiness resources to help them prepare?.As the benefits of decommissioning old telephony systems are celebrated, is there a solid plan to ensure users have the right devices for high quality calls and meetings with their internal colleagues and external customers?.executive sponsors who set the vision and key LOB managers accountable for execution) to ensure tight alignment across expected business outcomes and related technical requirements for the project? During implementation planning, is there a robust sponsorship coalition (i.e.We also recognize that end user experiences are heavily influenced by factors related to the intersection of the Skype service and each customer’s organization.
We proudly work alongside customers, supporting and witnessing their successes. We’re confident in the enterprise class service delivered by Skype for Business. With the powers of calling, conferencing, video and sharing all in a single cloud platform with rich Office 365 integration, Skype for Business can accelerate and boost customer success in a way that no other collaboration solution can today. Foundational to our definition of customer success is the concept of individuals and organizations achieving more, whatever that means to them. They invest in technologies with huge transformational potential and then jeopardize their ROI by neglecting proven business axioms like the importance of understanding target audiences, driving effective awareness and readiness, and enabling senior and frontline managers to both drive and support changes that impact their people.Īt Microsoft, we’re committed to providing products and services that help customers build more business value faster. Given this, it’s something of a mystery that many of these same companies choose to implement collaboration and productivity solutions with little to no focus on end user experiences or the adoption journey. In today’s highly connected and fast-paced world, there can be no doubt that making sharing and collaboration easier, eliminating common workplace frustrations and barriers to productivity, can be highly motivating. They invest in a vast myriad of ways to develop, motivate, and enable them to do their best work and drive the company’s mission. Great companies recognize their employees are their most valued asset.
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